Privacy for Financial Services – Australia

Product Description

This training is targeted to the various relevant areas of your organisation

Failure to properly collect, handle and protect people’s personal information can put businesses at considerable financial and reputational risk. The Australian Privacy Principles impose strict requirements on businesses, and all staff need to be adequately trained to meet these requirements.

This suite of seven courses covers all the areas of Australian privacy law that are likely to be encountered in a financial services business. Staff in different areas will focus on different aspects of privacy and this training is designed to allow L&D teams to target learning to the appropriate staff teams. The lessons provide scenarios on each topic. These practical examples illustrate the sorts of customer interaction that staff can expect on a daily basis.

Data breaches involving personal information may be prevented through effective training and enhanced systems, analysis of the first 12 months of mandatory notifications reveals.

Our report shows a clear trend towards the human factor in data breaches — so training and supporting your people and improving processes and technology are critical to keeping customers’ personal information safe.
– Office of the Australian Information Commissioner Report 13 May 2019

Keeping up to date

We keep our training up to date so that you don’t have to worry about your compliance with the latest developments.

In December 2022 the Australian Government, in response to the Optus data breach and others, passed the Privacy Legislation Amendment (Enforcement and Other Measures) Act 2022, which introduced major financial penalties for both individuals and organisations in relation to privacy breaches. Some penalties are now 20 times as large as they were before – or more.

The expanded law also significantly increased the Australian Information Commissioner’s powers.

Our training reflects this legislation.

Related Privacy Training

Privacy regimes vary from jurisdiction to jurisdiction. We offer courses to cover privacy and data protection law in:


Who should do this training?

The course is suitable for all staff who handle personal information. Moreover, all staff, including directors and senior managers, should
be familiar with the introductory material in course one: Overview of Privacy Regulation.

Credit Reporting

GRC Solutions also offers online compliance training in Credit Reporting – see below.

Course Outline

  • Module one: Overview of Privacy Regulation
  • Module two: Collecting Personal Information
  • Module three: Dealing with Personal Information (Use andDisclosure)
  • Module four: Access and Correction
  • Module five: Mandatory Breach Reporting
  • Module six: Handling Privacy Complaints
  • Module seven: Overview of the Australian Privacy Principles (for Supervisors)

Customise Course

Do you have a policy or process, or some subject-matter expertise that you would like to add to this course?
Talk to us about ways we can quickly tailor the course to suit your needs.


Buy this Course

Discover why so many companies choose GRC Solutions compliance training

"As a subscriber to the GRC Solutions weekly compliance bulletins, the BankVic team has found these a valuable resource for keeping up-to-date with new and changed regulatory and code obligations that affect the mutual banking industry, and how these changes might impact our organisation"

Compliance Manager at BankVic

"The project was extremely positive for both organisations. The GRC Solutions team delivered a visually impactful bespoke learning solution that met HCF requirements… on budget and ahead of deadline."

Compliance Manager at HCF

"I think that this was one of the best modules ever! Whoever created this module should be congratulated over and over. The fact that I have just spoken with a teacher who was having the very difficulties made the module more helpful. Once again thank you."

Pastoral Care, Mercedes College

“The ‘Adaptive’ learning feature is fantastic! It gives learners a sense of control of how they wish to learn and the opportunity to re-confirm/validate their existing knowledge.

The training content is easy to follow, with the use of case studies and relevant scenarios to demonstrate to learners how the content is applied in real life. As a Salt platform Administrator, my experience is made easy with the range of reports available and the patience and support of the GRC Support team, who are always ready and willing to help.”

Learning & Development Specialist at Allied Credit

"I wanted to compliment [GRC Solutions IT Manager] Cody Jones on providing a new customer with an exceptional level of service. Cody is responsive, helpful, no question is a problem and nothing is too much trouble. Cody gives us confidence combined with a pleasant personality which makes our Salt experience so much more manageable and enjoyable."

Risk, Safety & Compliance Officer, Mercy Education Limited

Clients that rely on us



GRC Solutions’ team of legal, educational and technology specialists, working in partnership with our clients, win multiple awards, including Best Compliance Training Project at LearnXLive every year for over ten years. Imagine what we can do when we work with you!

Get in touch

Find out what we can do for your business

Get in Touch
Newsletter Optin