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Complaints Handling for Financial Services – Online Workshop

June 23, 2023 @ 11:00 am - 12:30 pm AEST


The complaints handling online workshop will provide professionals with knowledge on complaints handling and practical advice on designing and implementing a complaints handling framework in their organisation.

This session will cover:

  • Background to Complaints Handling (Regulatory Guide 271)
  • Defining Complaints
  • Internal Dispute Resolution
  • External Dispute Resolution
  • Recent AFCA Activity

Date: 23rd June 2023

Time: 11:00 AM – 12:30 PM

Facilitator: Vito Giudice

Delivered via: Zoom

Price: $120 (excluding GST)

*CPD Points Obtainable: 1.5

About your presenter

Vito Giudice is GRC Solutions’ Risk and Compliance Consultant

Vito founded ASCENTIUM, Providing governance, risk and compliance advice to leading organisations. He is a highly experienced governance, risk management and regulatory compliance professional and has held senior positions including as a Chief Risk Officer of an Australian insurer and as an Executive Director with a global Big 4 accounting and advisory firm. Vito has developed a versatile combination of deep functional knowledge in various sectors, stakeholder management, leadership skills and experience in strategic thinking in the context of governance, risk management and regulatory compliance.


June 23, 2023
11:00 am - 12:30 pm AEST
Event Category: