Financial Services Tier 2 – Banking (Australia)

Description

Training for your staff that offer information or advice about your financial services products – tailored for customer-owned ADIs and other ADIs that operate domestically

Under Chapter 7 of the Corporations Act, all AFS Licensees are required to ensure their representatives are adequately trained and competent to provide the financial products and services authorised by their AFSL

In its Regulatory Guide 146 (RG 146), ASIC has set minimum standards that all representatives who provide financial product advice to retail customers must meet. In our view, this training meets ASIC’s specialist knowledge and skills requirements for basic deposit products and non-cash payment facilities.

The six-module training package addresses the knowledge and skills requirements for retail banking staff who provide financial advice about basic deposit products and related noncash payment facilities. It is suitable to train new staff and to satisfy the requirements for Continuing Professional Development (CPD).

It includes content designed to assist trainees to better understand the differences between providing factual information, general advice and personal advice—and the differing legal requirements which attach to each. A number of graphically presented interchanges between customer and adviser are used to illustrate aspects of the advising process. Effective compliance made easy